Southwest Airlines ONT Terminal – Ontario International Airport

Southwest Airlines operates from Terminal 4 of the Ontario International Airport. Travel with Southwest Airlines becomes more comfortable and enjoyable as the airline provides numerous benefits, like, easy check-in, convenient boarding, pet travel, various shopping or food options, and many more. This guide provides in-depth details about the Ontario Airport Southwest Terminal. 

Key Information of Ontario Airport Southwest Terminal

Airport Name	Ontario International Airport
Airport Code	ONT
Airport Address	2500 E Airport Dr, Ontario, CA 91761
Southwest Airlines Ontario Terminal	Terminal 4
Southwest Airlines Ontario Arrivals Terminal	Terminal 4
Southwest Airlines Ontario Departure Terminal	Terminal 4
Southwest Airlines IATA Code	WN
Southwest Airlines ICAO Code	SWA
Contact Number	(833) 435-9668
Official Website	www.southwest.com
YouTube	www.youtube.com/@Southwest
Facebook	www.facebook.com/SouthwestAir
Twitter / X	twitter.com/SouthwestAir
Instagram	www.instagram.com/southwestair

Southwest Ontario Terminal Arrivals and Departures

Southwest Airlines operates from Terminal 4 of the Ontario International Airport. Arrivals and Departures are also smoothly handled at Terminal 4. This terminal is a modern facility which has 14 operating gates and 265,00 sq ft. Passengers are advised to confirm arrivals or departures in advance, as it may vary in real-time. 

Services and Amenities of Ontario Airport Southwest Terminal

Southwest Airlines are widely known for its numerous services and amenities available at the terminal 4 of the Ontario International Airport. Here’s in detail about the services and amenities provided by Southwest Airlines which attracts passengers. 

Wi-Fi Availability	Medical Services
Visa On-Arrival	Baggage Allowances
Ticket Booking and Cancellation	Vending Machines
Airport Counter Check-in	Kiosk Check-in
Online or Web Check-in	Pet Travel
Rental Car Service	Restaurants and Cafe options
Special Assistance Facilities	In-flight Meals and Entertainment
Charging Stations	Duty-free Allowances
Military Customer Services	Pet-Relief Areas
Flight Information	ATMs and Currency Exchange
Kid Play Area	Lost and Found Desk
Airport Lounges	Shopping Stores
Seat Selection and Enquiries	Parking and Transportation

List of all Southwest Airlines Terminals worldwide.

Booking and Reservation

Passengers who want to make flight reservations can contact the Ontario Airport office of Southwest Airlines. The staff or team on duty offers itinerary solutions to the passengers and helps in booking the preferred flight ticket. The passengers can also book flight tickets through the Southwest Airlines website or official mobile app. 

The passengers can also manage their flights with the assistance of the office crew of the Southwest Airlines terminal at Ontario International Airport. Passengers can request to make changes to their itineraries, request flight related services,and more. The passengers can manage their flight booking through the airline’s mobile app or website and make it easier to make preferred changes. 

Cancellation & Refund

Southwest Airlines allows the passengers to cancel their flight bookings up to 10 minutes before the scheduled departure time. Cancellations of Business Select and Anytime ticket reservations are eligible for 100% refund on the original mode of payment. When cancelling the Wanna Get Away + and Wanna Get Away ticket bookings, passengers get a refund in the form of flight credits which can be used to book a future flight with Southwest Airlines. 

The passengers are advised to provide all the necessary information regarding their flight for a smooth cancellation and refund process. The request for cancellation or refund of tickets issued by any 3rd party travel agencies, agents, or websites is not accepted by the Southwest Airlines Ontario Airport office. 

Baggage Allowance

Southwest Airlines operates through specific baggage policy including 1 carry-on luggage, 1 personal item for every passenger, and 2 checked baggage per passenger. The carry-on luggage must not exceed the dimensions of 26 inches in Length, 16 inches in Width, and 10 inches in Height. The personal item should not be more than 16.25 inches in Length, 13.5 inches in Width, and 8 inches in Height. 

Checked baggage should not exceed the dimensions of 62 linear inches and weight should be 50 lbs per piece of checked baggage. An extra fee of $75 per additional checked baggage is charged from the passenger, and for additional carry-on and personal items, an extra fee is charged. Active-duty U.S. Military Personnel with a current, valid military ID are an exception to this rule and can carry up to 2 pieces of checked baggage weighing up to 100 lbs each with per checked baggage having linear dimensions of up to 80 inches.

Flight Status and Check-in Options

For checking flight updates, passengers can call the office of Southwest Terminal Ontario International Airport or check it through the airline’s mobile app or official website. Passengers can access check-in through various ways like online, mobile or web check-in through the Southwest.com and Southwest app. 

The online check-in option is available from 24 hours to 1 hours before flight’s departure time. Passengers can also check-in at the Ontario Airport Southwest Terminal. The check-in counter at the airport stops 60 minutes before the flight’s scheduled departure time. 

Special Assistance Services

Southwest Airlines provides various special assistance services for travelers with sensory or physical impairments, special needs, and other medical conditions. Special assistance services provided by Southwest Airlines include wheelchair and mobility aid, inflight medical assistance, skycap, and more. 

Passengers can avail the special assistance service while making the flight reservations through airlines websites, mobile apps, or at the office of airlines. Passengers are requested to make special assistance services at least 48 hours to 24 hours before the departure of the flight. 

Pet Travel/ Pet Relief Area

Southwest Airlines allows passengers to travel with their pets like cats and dogs. Pets are permitted to be transported only to domestic flight routes within the USA. Southwest Airlines permits the transport of pets in the passenger’s cabin and does not permit the transport of pets in the aircraft cargo hold. The passenger can make reservations online or even at the airport office and has to pay an extra fee for pet travel. Passengers also need to remember that pet travel services are subject to availability and are conditional to the Southwest Airlines Pet Policy. 

Inflight WiFi Availability 

Southwest Airlines provides an inflight entertainment portal for the use of passengers. Some of the flights of Southwest Airlines are Wi-Fi enabled and the passengers are supposed to pay $8 per device who wishes to use the service. The Wi-Fi availability fee may vary in real time. If the passenger is categorized as A-List Preferred Members, then they can get access through the Wi-Fi services for free. To fetch more information, the passenger can visit the airline’s website or contact the Southwest Airlines Ontario terminal Airport office. 

Lost and found Desk

In case the passenger does not find their baggage at the airport then they can file a complaint at the lost and found desk of the airport. The airline is liable to pay up to $3800 per passenger for compensation in case of lost, damaged, or delayed luggage. The lost, delayed, or damaged luggage is supposed to be reported at the airport within 4 hours of arriving at the airport. The passenger can stay in touch with the airline’s staff and can contact the representatives at the Southwest Airlines terminal at Ontario Airport for updates. 

Lounges and Rest Rooms

Southwest Airlines does not provide any lounge facilities at the terminal 4 of the Ontario International Airport. The passenger can opt for rest rooms available at the airport. There are other various facilities available at the airport, like, food and beverages options, shopping options, and more. 

From restaurants and cafes to multiple cuisines and food outlets, the passengers can satisfy their cravings and spice up their taste buds with a wide variety of food options available. The shopping options include gift shops, branded stores, newsstands, travel essentials, and more. Travelers or shopping lovers can get anything they want from the airport. 

Car Rental Services

Southwest Airlines provides car rental services for the comfort and convenience of the passengers. The Ontario International Airport has authorized various rental car agencies to provide pick-up and drop services to the passengers off-airport locations. With the help of this service, the passengers will be able to hire cars from any of the RCCs, according to their budget and personal choice. 

Parking and Transportation Services 

Southwest Airlines provides parking facilities at the Ontario International Airport which accommodates all parking needs. The passenger can make necessary parking reservations at the time of booking the flight, and they get the benefit of choosing the desired parking slots. Travelers can avail the option of booking airport parking in advance through the airport’s website. The parking charges are made based on long-term and short-term parking. Daily parking in Lot 3 starts at $20 while Lot 5 with shuttle services starts at $18 per day. Parking costs vary depending on the lot and duration. 

Ontario International Airport Map

The Ontario International Airport Map is given below and will make the passengers’ route to the airport easier. With the help of the map, travelers can keep a check on estimated arrival time to the airport, traffic on the way, shortest routes to the airport, and more. 

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